Hard Rock diners refuse to tip after fight over paltry portions — and things only got worse: ‘Normalize not tipping bad service’

They won’t beryllium guilt-tripped for leaving nary tip.

A diner sparked a raging statement astir gratuities aft refusing to extremity a waitress complete a stingy information of fajitas, arsenic elaborate successful a video pinch complete 2.6 cardinal views connected TikTok.

“I went to meal pinch my parents past nighttime and we did not extremity our server,” Jenna Simpson declared connected camera. “I want to cognize what you would person done successful our situation.”

The ordeal occurred while nan unhappy customer was eating pinch her family astatine nan Hard Rock Casino Cincinnati successful Cincinnati, Ohio.

Simpson and her mom had reportedly ordered espresso martinis while she chose a steak crockery for her main.

Her mom was mulling ordering nan $26 chickenhearted fajitas but thought nan sprawling information depicted connected nan paper mightiness beryllium excessively large to tackle by herself — truthful her dada offered to divided it.

When they asked nan server if it was capable for some of them, she replied that it was a “ton of food” and would truthful suffice, truthful they went up and ordered it.

Their repast went awry early connected aft nan waitress grounded to put successful their espresso martini order, which nan waitress chalked up to an rumor pinch nan machine.

That’s erstwhile her parents’ main people arrived and they felt for illustration they’d been culinarily catfished.

“This was my parents ‘ton-of-food fajita,’” snarked nan unimpressed gal, earlier panning to a measly mound of chickenhearted and veg that looked thing for illustration nan photograph connected nan menu.

The waitress yet arrived pinch their espresso martinis immoderate 10 minutes later, which is erstwhile Simpson’s parents informed her of nan fajita fiasco.

“My parents are like, ‘Hey, truthful like, this is not what we ordered,” she recalled. “You said it would beryllium a ton of food. You said it would beryllium for illustration nan picture. This is not for illustration nan image astatine all.’”

Unfortunately, nan waitress disagreed pinch their assessment, truthful they decided to speak pinch nan manager, which is wherever “everything went very south,” she said.

According to Simpson, nan leader started “talking over” them and “yelling.” She dismissed their concerns that nan nutrient didn’t lucifer nan pic, comparing nan discrepancy to a “chip container wherever they enlarge everything to make it look better,” Simpson recalled.

The leader yet said she was “done” and went to get nan different manager, per nan clip.

“I wish I had a video of nan first head because it was truthful immature and insane for personification her age,” Simpson wrote successful nan caption.

Things came to a caput aft nan guidance refused to comp nan fam for anything, prompting them to time off nan fajitas uneaten and depart without tipping.

She past asked nan TikTok viewers what they would’ve done successful their shoes, sparking an overwhelming outpouring of support.

“Can we normalize not tipping bad service?” said one, while different wrote, “That is virtually nan smallest fajita I’ve ever seen.”

Even manufacture insiders agreed pinch Simpson’s decision. “Ex server here, you are 100% successful nan correct lmaoo,” said one.

However, others criticized her determination to withhold nan gratuity, claiming nan manager’s behaviour wasn’t nan server’s fault. “I would ne'er person stiffed a server because I was angry astatine a manager,” said one.

“I get nan server messed up, but don’t punish her for a rude manager,” wrote another.

A typical for Hard Rock International claimed that aft seeing nan video, they apologized to Simpson and invited her backmost to make things right.

“The relationship does not bespeak Hard Rock marque standards, Ms. Simpson confirmed this successful nan speech erstwhile she was invited backmost arsenic she has visited america before,” nan spokesperson told TODAY.com. “We stay committed to delivering nan exceptional work that our guests person travel to expect from america and look guardant to welcoming Ms. Simpson and her family again.”

The alleged incident comes amid a swarm of complaints about “guilt tipping,” in which patrons are pressured to time off other money astatine pizzerias, java shops, fast-food joints and different places pinch minimal customer work aliases moreover self-service.

A 2024 study by Bankrate found that 32% of Americans were irritated by pre-entered extremity screens, while 30% thought that nan coming tipping civilization has spiraled retired of control.